Shipping & Returns

Shipping:

Please allow between 1-5 days for your order to arrive.  We only ship via courier to ensure that your package reaches you safe and sound.

Returns

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
If you refund is approved, it will be processed, and a credit will be applied to your original method of payment.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at accounts@kokova.co.za and we will take it from there.